FREQUENTLY ASKED QUESTIONS
Complimentary Full Service Housekeeping is provided every fourth day of your stay. There is a $50 charge for Full Service Housekeeping requests before or after the fourth day of your stay. Fresh towels and trash removal provided upon request.
Our Chicago locations have varying operating hours: Ambassador Gold Coast and Magnificent Mile Guest Services are available 24/7. River North and Wrigleyville locations operate from 10:00 am to midnight (Sunday-Thursday) and until 2:00 am (Friday-Saturday). For specific inquiries, contact us via text or email: Ambassador Gold Coast: Text 1(630)538-8740, Email Ambassador@thechicagohotelcollection.com Magnificent Mile: Text 1(630)538-8740, Email magmile@thechicagohotelcollection.com River North: Text 1(313)254-6910, Email rivernorth@thechicagohotelcollection.com Wrigleyville: Text 1(773)302-1460, Email wrigleyville@thechicagohotelcollection.com
Check-in starts at 4:00 pm daily. Check-out is at 11:00 am daily. Early check-in and late check-out is subject to availability and available by request.
All ages are welcome at our properties. However, you must be 18 years old or older to reserve a room.
Your credit card information is collected stored as a token. This allows us to charge incidentals upon check-in and process your full payment at check-out.
If you booked directly from our website- you can cancel or modify your existing reservation on our booking engine. Simply click the "Modify/Cancel Reservation" option in the bottom right corner of the screen.
If you booked with a third party, please contact them directly.
Parking options differ by location: Magnificent Mile: Valet parking is $75/night with unlimited in/out privileges (reserve at check-in). River North: Limited on-site parking is $34.95/night plus taxes (contact us to reserve). Wrigleyville: No on-site parking, but nearby garages are available within 2 blocks. Use the SpotHero app to find convenient parking near any of our properties.
Non-Refundable Rates: Cancellation penalty of full reservation cost and applicable taxes.
Flexible Rates: No penalty up to 48 hours prior to check in. Cancellations up to 24 hours prior to check in: Penalty of first night room charges, taxes and fees. Same day cancellations and no shows: Penalty of 100% of stay.
We accept the following credit card types: American Express, Discover, Mastercard, and Visa. We do not accept cash payments.
THE PRIVATE GUEST CLUB® Upgrade Best Value fee can be added to every room per night stayed. Fees vary per property: (Applies to all reservations made on 1-12-26 or later)
The Ambassador Hotel - A Chicago Hotel Collection Property: $79.95
The Chicago Hotel Collection Magnificent Mile: $79.95
The Chicago Hotel Collection River North: $59.95
The Chicago Hotel Collection Wrigleyville: $59.95
A Reservation Processing fee of $25 per night will be added to each stay.
If you smoke in your room, there is a minimum $250 smoking fee.
Pet fee of $75 per pet per stay.
There is an extra cleaning fee for parties thrown in rooms. Cleaning fees start at $100.
Absolutely! We can provide your luggage a secure place to be stored, for free, on the day you check-in and the day you check-out. You just have to pick it up by midnight.
Yes, we’re pet-friendly! You can bring up to 2 dogs per room (max 65 lbs each) for a $75 non-refundable fee per pet, per stay. Service animals are exempt with proper documentation. For safety, housekeeping won’t enter rooms with unattended pets. A signed pet policy is required to cover any damages or cleaning costs. We’ll also need your mobile number for emergencies.
Yes. Credit cards are authorized for the full cost of stay plus a $100 incidental hold/security deposit on the day of arrival. Should guests incur charges during their stay, the authorization will be updated to include the additional charges. Authorization for the incidental hold/security deposit will be released at time of check out should there be no damages to guest room/hotel.
Our hotels are completely non-smoking. You are welcome to smoke in the public area outside the hotel's front door. Chicago city ordinance requires that smokers be at least 15-feet from the doorway.
Please contact our Conceirge Team to reserve your Peloton Bike or yoga mat. Please note, bikes and yoga mats are first come first serve and are availabe during our Conceirge Team office hours from 7:00 am with the last reservation time at 9:00 pm.
Our Peloton bikes have Peloton pedals. We do not offer Peloton shoes at this time, and recommend bringing your own if you are able.
Open carry weapons are not permited on property.
We’re delighted to welcome you. At our hotel, we do things differently — and better. While your total cost includes a base rate, plus THE PRIVATE GUEST CLUB® ($79.95 or $99.95, and a $25 Reservation Services/room/night), you’ll find that the all-in price is equal to or less than other comparable hotels in downtown Chicago.
THE PRIVATE GUEST CLUB® includes:
Daily Breakfast Credits for Two (a $70 value)*
Two Complimentary Cocktails per Night (a $34 value)*
Nightly Dinner Credit ($10 value)
$50 Credit at Skin Bar and Studio Medical Spa
Early Check-In & Late Check-Out (up to $50 value)
$25 Off your next Direct Booking at any of our hotels
4-Bottles of Spring Water Daily ($15 value)
High Speed WiFi Access
Morning Coffee & Tea Station
24/7 Access to the Full Gym On-Site*
Rooftop Terrace/Deck*
Live Music and/or DJ on Weekends*
Exclusive Local and Worldwide Perks available only to our guests
*Only at Ambassador & Mag Mile Location
Total Package Value over $250!
No other hotel in the city offers this level of value, and all of it is fully disclosed during the booking process — there are no hidden fees, only exceptional benefits.
We believe you deserve more than just a room — you deserve an experience.
THE PRIVATE GUEST CLUB® will be added to every room per night stayed and varies per property:
The Ambassador Hotel - A Chicago Hotel Collection Property: $99.95
The Chicago Hotel Collection Magnificent Mile: $99.95
The Chicago Hotel Collection River North: $79.95
The Chicago Hotel Collection Wrigleyville: $79.95