chicago hotel collection

Complimentary Full Service Housekeeping is provided every fourth day of your stay. There is a $50 charge for Full Service Housekeeping requests before or after the fourth day of your stay. Fresh towels and trash removal provided upon request.

River North Guest Services is available from 10:00 am to 12:00am Sunday - Thursday and 10:00 am to 2:00 am Friday and Saturday. River North Park Guest Services Text: 1(313)254-6910 River North Park Phone: +1(312)447-9697 River North Email: rivernorth@thechicagohotelcollection.com Wrigleyville Guest Services is available from 10:00 am to 12:00am Sunday - Thursday and 10:00 am to 2:00 am Friday and Saturday. Wrigleyville Park Guest Services Text: 1(773)302-1460 Wrigleyville Park Phone: +1(312)447-9697 Wrigleyville Email: wrigleyville@thechicagohotelcollection.com Magnificent Mile Guest Services is available 24 hours/day 7 days/week. Magnificent Mile Guest Services Text: 1(630)538-8740 Magnificent Mile Phone: +1(312)787-6000 Magnificent Mile Email: magmile@thechicagohotelcollection.com

Check-in starts at 4:00 pm daily. Check-out is at 11:00 am daily. Early check-in and late check-out is subject to availability and available by request.

All ages are welcome at our properties. However, you must be 21 years old or older to reserve a room.

Your credit card information is collected stored as a token. This allows us to charge incidentals upon check-in and process your full payment at check-out.

You can cancel or modify your existing reservation on our booking engine. Simply click the "Modify/Cancel Reservation" option in the bottom right corner of the screen.

Parking options vary by location, please review the details below: The Chicago Hotel Collection River North: Limited on-site parking is available at our River North location for $34.95 plus taxes per night with unlimited in/out privileges. Please contact us for availability and to reserve. The Chicago Hotel Collection Magnificent Mile: Valet Parking is available at our Magnificent Mile location for $75 per night with unlimited in/out privileges. You can reserve valet at check-in. The Chicago Hotel Collection Wrigleyville: On-site parking is not available at our Wrigleyville property. However, there are several nearby parking garages (within 2 blocks) and public parking options. Plan ahead and download the SpotHero app to find parking options that fit your needs close to any Chicago Hotel Collection property.

Non-Refundable Rates: Cancellation penalty of full reservation cost and applicable taxes. Flexible Rates: No penalty up to 48 hours prior to check in. Cancellations up to 24 hours prior to check in: Penalty of first night room charges, taxes and fees. Same day cancellations and no shows: Penalty of 100% of stay.

We accept the following credit card types: American Express, Discover, Mastercard, and Visa. We do not accept cash payments.

A Daily Guest Benefits Package will be added to every room per night stayed. Fees vary per property: The Ambassador Hotel - A Chicago Hotel Collection Property: $89.95 The Chicago Hotel Collection Magnificent Mile: $89.95 The Chicago Hotel Collection River North: $49.95 The Chicago Hotel Collection Wrigleyville: $49.95 ​ A Reservation Processing fee of $40 per night will be added to each stay. If you smoke in your room, there is a minimum $250 smoking fee. Pet fee of $75 per pet per stay. There is an extra cleaning fee for parties thrown in rooms. Cleaning fees start at $100.

Absolutely! We can provide your luggage a secure place to be stored, for free, on the day you check-in and the day you check-out. You just have to pick it up by midnight.

Yes! We're dog friendly and happy to have you visit us with your pets. There is a 2 dog per room limit, up to 65 lbs each. There is a $75 non-refundable pet fee per pet per stay. We also ask that you sign a pet policy accepting responsibility for any damage or special cleaning costs. Finally, we'll ask you for your mobile phone number so we can contact you, if necessary, while your pet is alone in the room. For the safety of your pet and our staff, Housekeeping will not enter your room while your pet is present. Service Animals (Dogs or Cats) are exempt from the Pet Fee with proper documentation.

Yes. Credit cards are authorized for the full cost of stay plus a $100 incidental hold/security deposit on the day of arrival. Should guests incur charges during their stay, the authorization will be updated to include the additional charges. Authorization for the incidental hold/security deposit will be released at time of check out should there be no damages to guest room/hotel.

Our hotels are completely non-smoking. You are welcome to smoke in the public area outside the hotel's front door. Chicago city ordinance requires that smokers be at least 15-feet from the doorway.

Please contact our Conceirge Team to reserve your Peloton Bike or yoga mat. Please note, bikes and yoga mats are first come first serve and are availabe during our Conceirge Team office hours from 7:00 am with the last reservation time at 9:00 pm.

Our Peloton bikes have Peloton pedals. We do not offer Peloton shoes at this time, and recommend bringing your own if you are able.

Open carry weapons are not permited on property.

Any questions about redeeming or issues with your Restaurant.com eGift Card(s), please contact Restaurant.com Customer Service at: Phone: (888) 745-6989 Email: Questions@Restaurant.com