Frequently Asked Questions

Guest Services at Ambassador Gold Coast and Magnificent Mile are available 24 hours a day. River North and Wrigleyville operate from 10:00 a.m. to midnight Sunday through Thursday and until 2:00 a.m. Friday and Saturday.

For property-specific assistance, use the direct phone and email information on our Contact Us page.

Check-in begins at 4:00 p.m. and check-out is at 11:00 a.m. Early check-in and late check-out are available by request and subject to availability.

Guests of all ages are welcome. You must be at least 18 years old to reserve a room.

• Magnificent Mile: Valet parking is $75 per night with unlimited in-and-out privileges. Reserve at check-in.
• River North: Limited on-site parking is $34.95 per night plus tax. Contact the hotel to reserve.
• Wrigleyville: There is no on-site parking, but garages are available within approximately two blocks.
• Ambassador Gold Coast: Contact the hotel before arrival for current parking options.

SpotHero can also help locate nearby parking at any of our properties. Rates and availability are subject to change.

Yes. Complimentary luggage storage is available on the day of check-in and the day of check-out. Luggage must be collected by midnight.

Yes. Guests may bring up to two dogs per room, with a maximum weight of 65 pounds each, for a $75 non-refundable fee per pet, per stay.

Service animals are not pets and are not subject to pet fees or documentation requirements. Hotel staff follow applicable ADA rules. For safety, housekeeping will not enter a room with an unattended pet. A signed pet policy and mobile number are required for pets.

If you booked directly on our website, use the Modify/Cancel Reservation option in the booking engine.

If you booked through an online travel agency or another third party, contact that company directly because it controls the reservation.

Cancellation terms depend on the rate selected. The rate rules displayed during checkout and on your confirmation control your reservation.

• Non-refundable rates: Cancellation penalty of the full reservation cost and applicable taxes.
• Flexible rates: No penalty up to 48 hours before check-in. Later cancellations may incur first-night room charges, taxes and fees.
• Same-day cancellations and no-shows: A penalty of up to 100% of the stay may apply.

We accept American Express, Discover, Mastercard and Visa. We do not accept cash payments.

Card information is tokenized so the hotel can authorize incidentals at check-in and process final payment at check-out without storing readable card details in the reservation record.

Yes. On the day of arrival, the hotel authorizes the full cost of the stay plus a $100 incidental hold/security deposit. The authorization may be updated if additional charges are incurred.

If there are no damages or outstanding charges, the hotel releases the incidental authorization at check-out. Your bank or card issuer determines when the funds become available again.

For applicable reservations made on or after January 12, 2026, the Private Guest Club® Upgrade Best Value Package is priced per room, per night:

• Ambassador Gold Coast: $79.95
• Magnificent Mile: $79.95
• River North: $59.95
• Wrigleyville: $59.95

A $25 Reservation Services fee applies per room, per night to bookings made before May 1, 2026. A $39.95 Reservation Processing fee applies per room, per night to bookings made on or after May 1, 2026.

A minimum $250 smoking fee, a $75 pet fee per pet per stay and room-party cleaning fees starting at $100 may also apply. All applicable charges and additional fees are disclosed during checkout before purchase. Benefits and availability vary by property and reservation date.

Complimentary full-service housekeeping is provided every fourth day of your stay. Full-service housekeeping requested before or after the fourth day is $50. Fresh towels and trash removal are available upon request.

All Chicago Hotel Collection properties are non-smoking. Smoking is permitted only in public outdoor areas where allowed. Chicago ordinance requires smokers to remain at least 15 feet from an entrance.

Contact Guest Services to request a Peloton bike or yoga mat. Equipment is available on a first-come, first-served basis, with reservation times beginning at 7:00 a.m. and the final reservation at 9:00 p.m.

No. Peloton bikes have Peloton-compatible pedals, but shoes are not provided. Guests should bring their own compatible shoes if needed.

Open carry weapons are not permitted on the property.

The package and available benefits vary by hotel:

Ambassador Gold Coast & Magnificent Mile

$79.95 per room, per night with more than $250 in listed value. Benefits include daily breakfast credits for two, two complimentary cocktails per night, a $10 nightly dinner credit, a $50 medical spa credit, early check-in and late check-out, $25 off a future direct booking, daily bottled water, high-speed Wi-Fi, morning coffee and tea, 24/7 fitness access and property-specific Terrace at Seventeen, SkyDeck at Twenty Nine or weekend entertainment access.

River North

$59.95 per room, per night with more than $180 in listed value. River North does not have an on-site bar or restaurant; its cocktail and dinner benefits are redeemed at Ambassador Gold Coast or Magnificent Mile. The package also includes medical spa and future-booking credits, early check-in and late check-out, bottled water, Wi-Fi, morning coffee and tea, and guest-only local and worldwide perks.

Wrigleyville

$59.95 per room, per night with more than $160 in listed value. Benefits include two craft beers at Pilot Project Wrigleyville for guests 21 and older, a dinner credit redeemable at Ambassador Gold Coast or Magnificent Mile, a medical spa credit, early check-in and late check-out, a future direct-booking credit, bottled water, Guest Deck access, Wi-Fi, morning coffee and tea, and guest-only local and worldwide perks.

Benefits and availability vary by property and reservation date. Explore the complete Private Guest Club® details.