FREQUENTLY ASKED QUESTIONS
Complimentary Full Service Housekeeping is provided every fourth day of your stay. There is a $50 charge for Full Service Housekeeping requests before or after the fourth day of your stay. Fresh towels and trash removal provided upon request.
Ambassador Gold Coast Guest Services is available 24 hours/day 7 days/week.
Ambassador Gold Coast Services Text: 1(630)538-8740
Ambassador Gold Coast Phone: +1-312-748-1301
Ambassador Gold Coast Email: Ambassador@thechicagohotelcollection.com
Magnificent Mile Guest Services is available 24 hours/day 7 days/week.
Magnificent Mile Guest Services Text: 1(630)538-8740
Magnificent Mile Phone: +1(312)787-6000
Magnificent Mile Email: magmile@thechicagohotelcollection.com
River North Guest Services is available from 10:00 am to 12:00am Sunday - Thursday and 10:00 am to 2:00 am Friday and Saturday.
River North Park Guest Services Text: 1(313)254-6910
River North Park Phone: +1(312)447-9697
River North Email: rivernorth@thechicagohotelcollection.com
Wrigleyville Guest Services is available from 10:00 am to 12:00am Sunday - Thursday and 10:00 am to 2:00 am Friday and Saturday.
Wrigleyville Park Guest Services Text: 1(773)302-1460
Wrigleyville Park Phone: +1(312)447-9697
Wrigleyville Email: wrigleyville@thechicagohotelcollection.com
Check-in starts at 4:00 pm daily. Check-out is at 11:00 am daily. Early check-in and late check-out is subject to availability and available by request.
All ages are welcome at our properties. However, you must be 18 years old or older to reserve a room.
Your credit card information is collected stored as a token. This allows us to charge incidentals upon check-in and process your full payment at check-out.
If you booked directly from our website- you can cancel or modify your existing reservation on our booking engine. Simply click the "Modify/Cancel Reservation" option in the bottom right corner of the screen.
If you booked with a third party, please contact them directly.
Parking options vary by location, please review the details below:
The Chicago Hotel Collection Magnificent Mile: Valet Parking is available at our Magnificent Mile location for $75 per night with unlimited in/out privileges. You can reserve valet at check-in.
The Chicago Hotel Collection River North: Limited on-site parking is available at our River North location for $34.95 plus taxes per night with unlimited in/out privileges. Please contact us for availability and to reserve.
The Chicago Hotel Collection Wrigleyville: On-site parking is not available at our Wrigleyville property. However, there are several nearby parking garages (within 2 blocks) and public parking options.
Plan ahead and download the SpotHero app to find parking options that fit your needs close to any Chicago Hotel Collection property.
Non-Refundable Rates: Cancellation penalty of full reservation cost and applicable taxes.
Flexible Rates: No penalty up to 48 hours prior to check in. Cancellations up to 24 hours prior to check in: Penalty of first night room charges, taxes and fees. Same day cancellations and no shows: Penalty of 100% of stay.
We accept the following credit card types: American Express, Discover, Mastercard, and Visa. We do not accept cash payments.
THE PRIVATE GUEST CLUB® Upgrade Best Value fee can be added to every room per night stayed. Fees vary per property: (Applies to all reservations made on 1-12-26 or later)
The Ambassador Hotel - A Chicago Hotel Collection Property: $79.95
The Chicago Hotel Collection Magnificent Mile: $79.95
The Chicago Hotel Collection River North: $59.95
The Chicago Hotel Collection Wrigleyville: $59.95
A Reservation Processing fee of $25 per night will be added to each stay.
If you smoke in your room, there is a minimum $250 smoking fee.
Pet fee of $75 per pet per stay.
There is an extra cleaning fee for parties thrown in rooms. Cleaning fees start at $100.
Absolutely! We can provide your luggage a secure place to be stored, for free, on the day you check-in and the day you check-out. You just have to pick it up by midnight.
Yes! We're dog friendly and happy to have you visit us with your pets. There is a 2 dog per room limit, up to 65 lbs each. There is a $75 non-refundable pet fee per pet per stay. We also ask that you sign a pet policy accepting responsibility for any damage or special cleaning costs. Finally, we'll ask you for your mobile phone number so we can contact you, if necessary, while your pet is alone in the room. For the safety of your pet and our staff, Housekeeping will not enter your room while your pet is present.
Service Animals (Dogs or Cats) are exempt from the Pet Fee with proper documentation.
Yes. Credit cards are authorized for the full cost of stay plus a $100 incidental hold/security deposit on the day of arrival. Should guests incur charges during their stay, the authorization will be updated to include the additional charges. Authorization for the incidental hold/security deposit will be released at time of check out should there be no damages to guest room/hotel.
Our hotels are completely non-smoking. You are welcome to smoke in the public area outside the hotel's front door. Chicago city ordinance requires that smokers be at least 15-feet from the doorway.
Please contact our Conceirge Team to reserve your Peloton Bike or yoga mat. Please note, bikes and yoga mats are first come first serve and are availabe during our Conceirge Team office hours from 7:00 am with the last reservation time at 9:00 pm.
Our Peloton bikes have Peloton pedals. We do not offer Peloton shoes at this time, and recommend bringing your own if you are able.
Open carry weapons are not permited on property.
We’re delighted to welcome you. At our hotel, we do things differently — and better. While your total cost includes a base rate, plus THE PRIVATE GUEST CLUB® ($79.95 or $99.95, and a $25 Reservation Services/room/night), you’ll find that the all-in price is equal to or less than other comparable hotels in downtown Chicago.
THE PRIVATE GUEST CLUB® includes:
Daily Breakfast Buffet for Two (a $70 value)*
Two Complimentary Cocktails per Night (a $34 value)*
Nightly Dinner Credit ($10 value)
$50 Credit at Skin Bar and Studio Medical Spa
Early Check-In & Late Check-Out (up to $50 value)
$25 Off your next Direct Booking at any of our hotels
4-Bottles of Spring Water Daily ($15 value)
High Speed WiFi Access
Morning Coffee & Tea Station
24/7 Access to the Full Gym On-Site*
Rooftop Terrace/Deck*
Live Music and/or DJ on Weekends*
Exclusive Local and Worldwide Perks available only to our guests
*Only at Ambassador & Mag Mile Location
Total Package Value over $250!
No other hotel in the city offers this level of value, and all of it is fully disclosed during the booking process — there are no hidden fees, only exceptional benefits.
We believe you deserve more than just a room — you deserve an experience.
THE PRIVATE GUEST CLUB® will be added to every room per night stayed and varies per property:
The Ambassador Hotel - A Chicago Hotel Collection Property: $99.95
The Chicago Hotel Collection Magnificent Mile: $99.95
The Chicago Hotel Collection River North: $79.95
The Chicago Hotel Collection Wrigleyville: $79.95