Terms And Conditions

Website and Direct-Booking Terms

These Website and Direct-Booking Terms apply to use of the official Chicago Hotel Collection website and to reservations made directly through the official Chicago Hotel Collection website.

Hotel Stay and Property Rules are set out separately below and apply to all registered guests and occupants regardless of the booking channel used. Guest signature, whether in person or electronic, or another documented acknowledgment confirms agreement to the Hotel Stay and Property Rules applicable to the reservation, stay, and use of Hotel property and services.

Pricing, Rate Plans, Fees and Booking Information

Our hotels offer multiple rate plans through different booking channels. Rate names, inclusions, payment terms, package charges, processing charges, cancellation rules, and other conditions may vary by channel and rate plan.

Guests may book either an Inclusive Rate, which includes accommodations and Private Guest Club benefits, or a Room-Only / Non-Inclusive Rate, which includes accommodations only.

All pricing, inclusions, and fees are governed by the specific rate plan and booking-channel agreement accepted at the time of booking. Guests are responsible for reviewing the applicable rate inclusions, mandatory charges, cancellation terms, and payment details before confirming a reservation.

The Hotel reserves the right to correct pricing, inventory, content, system, technology, distribution, or loading errors at any time. The Hotel is not obligated to honor a rate or reservation that is clearly erroneous, invalid, unauthorized, or the result of a technical, distribution, loading, or system error. If a reservation is affected by such an error, the Hotel may correct the reservation, offer the applicable valid rate, or cancel the reservation and refund any amount paid, as permitted by applicable law.

Mandatory charges will be disclosed in accordance with applicable law and the applicable booking-channel requirements.

Inclusive Rate (Private Guest Club Rate)

The Inclusive Rate includes accommodations and the benefits listed below. The applicable package and processing charges may be incorporated into the displayed rate or separately collected at the Hotel, as disclosed in the applicable rate plan and booking-channel confirmation.

Unless a property-specific rate plan or booking confirmation states otherwise, the Private Guest Club benefits include:

• Breakfast buffet for two registered guests.
• Two cocktails per day for eligible registered guests age 21 or older, subject to identification and responsible-service requirements.
• A $10 dinner credit per room.
• Four bottles of spring water per day.
• One $50 Skin Bar and Studio Medical Spa credit per stay, available upon request at the front desk at check-in and not combinable with another offer or credit.
• Early check-in and/or late check-out, subject to availability.
• Current breakfast, bar, and dinner service hours are available at https://www.ambassadorroomchicago.com/hours and may change seasonally.
• Taxes and gratuities are not included in benefit values unless specifically stated.
• Benefits are subject to blackout during special events.
• Unused daily benefits expire at the end of the applicable benefit day and may not be accumulated, transferred, exchanged, refunded, or redeemed for cash, except where the applicable rate plan expressly states otherwise.

Benefits may vary by property or rate plan. Where a booking confirmation or specific rate-plan disclosure identifies different benefits or restrictions, that specific disclosure controls.

Room-Only / Non-Inclusive Rate

A Room-Only or Non-Inclusive Rate includes accommodations only and does not include Private Guest Club access, the Daily Reservation Processing Fee, breakfast, cocktails, dining credits, bottled water, early check-in, late check-out, or other guest amenities unless specifically stated in the applicable rate plan or booking confirmation.

Optional Onsite Purchase of Guest Amenities

Guests booked under a Room-Only / Non-Inclusive Rate may elect to purchase Private Guest Club / Guest Benefits Package access onsite, subject to availability.

Current package pricing:

• Wrigleyville: $59.95
• River North: $59.95
• Ambassador Gold Coast: $79.95
• Magnificent Mile: $79.95

Onsite amenity purchases must be purchased in full for the applicable stay or package period, are non-refundable and non-transferable, cannot be partially applied or prorated, and are valid only for registered guests on the reservation. Applicable rate-plan or booking-confirmation terms control if they state different package conditions.

Pay-at-the-Hotel Rates

A Pay-at-the-Hotel rate refers solely to the timing of payment collection. It does not alter the rate type or included amenities. Pay-at-the-Hotel reservations may be Inclusive or Room-Only. Inclusions and fee responsibility are governed by the applicable rate plan and booking-channel agreement.

Third-Party Bookings and Limitation of Responsibility

Reservations made through an independent third party — including online travel agencies, travel websites, travel agents, wholesalers, resellers, membership programs, booking platforms, or other external distribution channels — are subject to the terms, conditions, policies, rate rules, and channel agreements applicable to the third party through which the reservation was made.

The Chicago Hotel Collection does not own, operate, or control independent third-party booking channels and is not responsible for their independent pricing, descriptions, photographs, representations, disclosures, availability, taxes, fees, commissions, payment requirements, refund policies, cancellation policies, website functionality, customer service, errors, omissions, or other acts or conditions, except to the extent otherwise required by applicable law or caused by information supplied, authorized, or expressly approved by the Hotel.

Guests who book through a third party are responsible for reviewing and accepting that third party's terms before completing the reservation. Claims concerning a third party's independent pricing, representations, charges, policies, errors, or services should be addressed with the applicable third party, except to the extent otherwise required by applicable law or caused by information supplied, authorized, or expressly approved by the Hotel.

The Chicago Hotel Collection will honor reservation terms, room types, inclusions, payment conditions, and other details accurately transmitted to and accepted by the Hotel through the applicable booking channel. Third-party advertisements, screenshots, emails, verbal statements, confirmations, or representations do not modify the Hotel's records unless the Hotel supplied, authorized, or expressly approved the information or applicable law requires otherwise.

Cancellation Policy

All cancellation deadlines are measured in Central Time (CT) and, unless the applicable rate plan states otherwise, are calculated from the Hotel's standard 2:00 p.m. CT check-in time on the scheduled date of arrival.

No penalty applies when a reservation is canceled at least 48 hours before the applicable cancellation deadline. Cancellations made within the 24-to-48-hour window are subject to a penalty equal to the first night's room charges, taxes, and fees. A cancellation made exactly 24 hours before the 2:00 p.m. CT check-in time is subject to the first-night charge. Same-day cancellations and no-shows are subject to a penalty equal to 100% of the stay.

Promotional, non-refundable, group, corporate, negotiated, package, or third-party rates may have different cancellation and modification terms. The most restrictive cancellation or modification policy accepted for the applicable reservation will govern.

Shortening the original reservation may be treated as a partial cancellation and may result in repricing or an early-departure charge.

Non-Refundable Reservations

Reservations booked under a non-refundable rate or offer are charged in full according to the terms of the rate plan and are not eligible for cancellation, modification, or refund. In the event of cancellation, no-show, or early departure, 100% of the total reservation amount, including applicable taxes and fees, will be forfeited.

Reservation Modifications, Extensions and Early Departure

Changes to arrival date, departure date, length of stay, occupancy, room type, package, or other reservation details are subject to availability and the terms of the applicable rate plan.

A change to reservation details may result in recalculation of the room rate, taxes, fees, package charges, or other amounts due.

Shortening a reservation before or after check-in may be treated as a cancellation of the unused nights and may be subject to the applicable cancellation or early-departure charge.

Extensions of stay are subject to availability, may be priced at the then-current rate, and may require payment or an additional authorization before the extension is approved.

SMS and MMS Messaging Terms

Transactional messages may be sent when reasonably necessary to administer a reservation or respond to a guest's request. Promotional or marketing messages will be sent only after the recipient provides any consent required by applicable law. Consent to marketing messages is not a condition of purchase. Consent may be revoked at any time by replying STOP or through any other reasonable method.

If you receive an SMS or MMS message from us, you may text "HELP" for help. Message and data rates may apply. Third-party mobile carriers are not liable for delayed or undelivered messages.

SMS and MMS messages are reasonable-effort communications and represent only one component of The Chicago Hotel Collection's communication system. Notifications may be delayed or not received during emergencies, periods of high messaging traffic, or technical disruptions. Recipients should independently verify any message that appears suspicious.

Website Disclaimer of Warranties

THE SITE AND SERVICES ARE PROVIDED BY THE CHICAGO HOTEL COLLECTION ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE CHICAGO HOTEL COLLECTION DISCLAIMS REPRESENTATIONS, WARRANTIES, AND CONDITIONS TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ACCURACY.

Hotel Stay and Property Rules Applicable to All Guests

The following Hotel Stay and Property Rules apply to all registered guests, occupants, visitors, and stays regardless of whether the reservation was made directly with The Chicago Hotel Collection or through a third party.

All guests should acknowledge these Hotel Stay and Property Rules through the registration card, electronic check-in process, or another documented acknowledgment.

Minimum Age, Identification and Registration

The registered guest must be at least 18 years of age to check in and must present valid government-issued identification and an accepted payment card at check-in.

Every overnight occupant must be registered to the room. Identification may be required. Unregistered occupants may be denied access to guest rooms or other controlled areas.

Security Deposit and Payment Authorization

A $150 security and incidental deposit is required at check-in. A valid credit or debit card may be authorized for the deposit and for estimated or additional charges. Cash is not accepted.

The Hotel may authorize additional amounts when circumstances reasonably warrant, including extended stays, added services, incidentals, damages, policy violations, or other unpaid charges.

Any unused authorization is released by the Hotel after checkout, but the guest's bank or card issuer determines when released funds become available.

The registered guest remains responsible for all charges exceeding the deposit or authorization amount.

Check-In, Check-Out and Late Arrival

Check-in time is 2:00 p.m. Central Time (CT). Check-out time is 12:00 p.m. (noon) CT. Early check-in and late check-out are subject to availability and may incur additional fees.

Reservations are held only until 11:59 p.m. CT on the scheduled date of arrival. At 12:00 a.m. CT, the scheduled arrival date has ended and the reservation may be treated as a no-show and canceled unless the Hotel approved a late arrival in writing before midnight.

A guest expecting to arrive after 11:59 p.m. Central Time must contact the Hotel before midnight and receive written confirmation that the reservation will remain active. Notifying an independent third party, booking platform, travel agent, wholesaler, or reseller does not necessarily constitute notice to the Hotel.

Cancellation of a reservation after midnight does not waive or eliminate applicable no-show charges, cancellation penalties, taxes, fees, or other amounts due. Reinstatement of a canceled reservation is subject to availability, and the Hotel is not obligated to honor the original room type, rate, or reservation terms.

Housekeeping and Right of Entry

Full housekeeping service is available upon request for $35 per day. Guests may decline full housekeeping.

A complimentary refresh includes terry replacement and trash removal.

Housekeeping and refresh requests are subject to availability and must be made during the Hotel's communicated housekeeping service hours.

Housekeeping employees must knock and announce themselves before entering an occupied guest room.

The Hotel may enter a guest room when reasonably necessary for emergencies, maintenance, safety concerns, welfare checks, suspected policy violations, protection of Hotel property, or other lawful operational needs.

Occupancy, Visitors and Room Access

Maximum occupancy is determined by room type and applicable fire, safety, and building requirements.

The Hotel may establish visitor hours, identification requirements, and access restrictions. Registered guests are responsible for the conduct of their visitors and for any damage, charges, disturbances, or policy violations caused by them.

Guest Responsibility for Charges and Damage

The registered guest agrees to pay all charges arising from damage to the guest room or Hotel property, as well as charges for missing Hotel property, including, without limitation, towels, linens, furniture, fixtures, equipment, and other items.

The registered guest is also responsible for authorized occupants and visitors associated with the reservation.

Guest Conduct and Removal

The Hotel may lawfully refuse service, restrict access, or remove a guest or visitor for nonpayment, threats, violence, harassment, disorderly conduct, illegal activity, excessive noise, smoking, unauthorized parties, property damage, interference with employees or other guests, or other material violations of Hotel rules.

Where permitted by applicable law, removal for a material policy violation may occur without refund.

No Parties Policy

Parties are prohibited in guest rooms and suites at all times, and only registered guests are permitted overnight. Violations may result in removal without refund where legally permitted and/or a cleaning, security, or damage charge of at least $100, subject to the circumstances and applicable law.

Pet and Service-Animal Policy

There is a non-refundable pet charge of $75.00 plus applicable taxes per pet, per stay. Dogs only.

Qualifying service animals are not considered pets and will be accommodated in accordance with applicable law. The pet fee will not be charged for a qualifying service animal.

Non-Smoking Policy

Guest rooms are non-smoking. If smoking occurs inside a room, or if there is an odor from tobacco smoke or another smoke-related product, a minimum charge of $250 plus applicable taxes may be assessed for each affected night.

Alcoholic Beverage Benefits

Alcoholic beverage benefits are limited to registered guests who are at least 21 years old and who present valid government-issued identification upon request.

Alcoholic beverage benefits cannot be accumulated, transferred, exchanged for cash, or provided to an ineligible guest. Designated nonalcoholic beverages may be substituted.

Alcohol service remains subject to responsible-service requirements and may be refused when required for legal, safety, operational, or responsible-service reasons.

Photography, Filming and Commercial Use

Commercial photography, filming, productions, interviews, events, organized promotional activity, or other commercial use of Hotel property requires prior written authorization from the Hotel.

Nothing in these Terms grants the Hotel blanket permission to use a guest's image or likeness merely because the guest enters or stays at the property.

Parking and Lost Property

Where parking is offered, availability, rates, access rules, and whether the parking facility is operated by the Hotel or a third party will be disclosed by the applicable property. To the fullest extent permitted by law, responsibility for vehicle loss or damage will depend on the operator and applicable law.

Lost or abandoned property will be handled in accordance with Hotel policy and applicable law. Guests requesting return shipment are responsible for applicable shipping, handling, packaging, insurance, and administrative charges.

Loss, Injury and Hotel Responsibility

To the fullest extent permitted by applicable law, the Hotel is not responsible for loss, injury, or damage except to the extent directly caused by the Hotel's negligence, willful misconduct, or another basis of liability that cannot lawfully be excluded.

State and Local Taxes

State and local taxes are 17.4% and are charged per night, per room. Reservations at The Chicago Hotel Collection Ambassador Gold Coast and The Chicago Hotel Collection Magnificent Mile are also subject to a 1.5% Chicago Tourism Improvement District transaction charge. This charge applies to eligible short-term lodging stays and is calculated based on the room rate and other taxable lodging charges, as applicable.

Lockout Fee

There is a $100 lockout fee for lockouts occurring after operating hours.

Skin Bar and Studio Medical Spa Credit

The $50 credit at Skin Bar and Studio Medical Spa is available upon request at the front desk at check-in, is limited to one $50 credit per stay, and may not be combined with any other offer or credit. Subject to change without notice.

Limitation of Liability

(a) IN NO EVENT SHALL THE CHICAGO HOTEL COLLECTION BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFIT OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT, THE SITE, AND/OR THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(b) OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT, THE SITE, AND/OR THE SERVICES, FOR ANY CAUSE OF ACTION, WILL AT ALL TIMES BE LIMITED TO THE GREATER OF FIFTY UNITED STATES DOLLARS ($50.00) AND THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRIOR TO THE ACCRUAL OF THE CLAIM.

(c) SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. THEREFORE, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

Indemnity to The Chicago Hotel Collection

You agree to indemnify, defend, and hold harmless The Chicago Hotel Collection, its officers, directors, employees, agents, licensors, and suppliers from and against losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from a violation of this Agreement or activity related to your use of the Site or Hotel services, to the extent permitted by applicable law.

Force Majeure

We shall be relieved of our obligation to perform this Agreement to the extent performance is prevented by your failure to perform this Agreement, fire, weather conditions, industrial dispute, labor disturbance, governmental action, utility or technology disruption, or another cause beyond our reasonable control.

Privacy Policy

Our Privacy Policy is incorporated into these Terms and Conditions by reference and forms part of this Agreement.

Applicable Law

This Agreement and any action related to it will be governed, controlled, interpreted, and defined under the laws of the State of Illinois, without giving effect to principles that require application of the laws of a different jurisdiction. By using this Site or its services, you consent to the personal jurisdiction and venue of the state and federal courts located in Cook County, Illinois, subject to any enforceable arbitration provision.

The United Nations Convention on Contracts for the International Sale of Goods shall not govern this Agreement and is expressly disclaimed.

Arbitration; Waiver of Class Action

Except for an individual claim that qualifies for small claims court and except for a request for temporary or provisional injunctive relief where permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms and Conditions, the Site, a reservation, a stay, or Hotel services that cannot be resolved informally shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules and Mediation Procedures in effect when the claim is filed.

The Federal Arbitration Act ("FAA") governs the interpretation, enforcement, and proceedings under this arbitration provision. Illinois substantive law applies to the underlying claims except to the extent preempted by federal law.

A consumer may elect to bring an eligible individual claim in small claims court instead of arbitration. Either party may also seek temporary or provisional injunctive relief in a court of competent jurisdiction when necessary to preserve rights pending arbitration.

The consumer will not be required to pay more in AAA administrative filing fees than the amount required of an individual consumer under the applicable AAA Consumer Arbitration Rules and fee schedule. The Hotel will pay the remaining AAA administrative fees and arbitrator compensation to the extent required by the AAA Consumer Arbitration Rules. Each party will bear its own attorneys' fees and costs except where applicable law or an arbitration award provides otherwise.

Arbitration will proceed only on an individual basis. Neither party may pursue or resolve claims in arbitration as a plaintiff or class member in a class, collective, consolidated, or representative proceeding, except to the extent such a restriction is prohibited by applicable law. The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party's individual claim.

A guest may opt out of this arbitration provision by sending written notice stating the guest's name, reservation number if available, contact information, and a clear statement that the guest wishes to opt out of arbitration. The notice must be sent within 30 days after the guest first accepts these Terms in connection with the applicable reservation. The notice may be sent by email or mail using the Hotel contact information identified in the booking confirmation or the then-current contact information published on the official Chicago Hotel Collection website. Opting out of arbitration will not affect the guest's reservation or other rights under these Terms.

Formal notices relating to arbitration must be in writing. Notices to a guest may be sent to the email or mailing address associated with the reservation. Notices to the Hotel may be sent using the contact information identified in the booking confirmation or the then-current official Chicago Hotel Collection website contact information. A notice is effective when actually received.

If AAA is unavailable or declines to administer a dispute, the parties will attempt in good faith to agree on another nationally recognized arbitration provider. If they cannot agree, either party may ask a court of competent jurisdiction to appoint an arbitrator or arbitration provider as permitted by the FAA.

If any portion of this arbitration provision is found unenforceable, that portion will be severed to the minimum extent necessary and the remainder will remain in effect. If the class-action or representative-action waiver is found unenforceable as to a particular claim or request for relief, that claim or request will proceed in court rather than in arbitration, while any enforceable arbitrable claims will remain subject to arbitration.

Judgment on an arbitration award may be entered in any court having jurisdiction.

Order of Precedence

If documents governing a reservation or stay conflict, the following order of precedence applies, except where applicable law requires otherwise:

• 1. A signed group, corporate, or event agreement, if applicable.
• 2. Specific rate-plan terms accepted at booking.
• 3. The booking confirmation.
• 4. These Hotel Stay and Property Rules.
• 5. General Website and Direct-Booking Terms.

Modification

This Agreement is subject to revision by The Chicago Hotel Collection. If we determine that a revision constitutes a material change, we may provide advance notice by email and/or by posting notice of the change on the Site. If a change is found invalid, void, or unenforceable, that change is severable and does not affect the validity or enforceability of the remaining Terms and Conditions.

This Agreement may be updated periodically. Continued use of the Site or Hotel services following a change indicates acceptance to the extent permitted by applicable law.