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The Chicago Hotel Collection

Accessibility

Our commitment to an inclusive digital experience

Our Commitment

Digital accessibility

The Chicago Hotel Collection is committed to making its website usable by as many people as possible, including people with disabilities. We are working toward conforming with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and will continue to review and improve the experience as content and technology change.

What We Do

Accessibility measures

  • Support keyboard navigation and visible keyboard focus.
  • Use headings, labels, landmarks, alternative text and descriptive links.
  • Provide controls for moving content and honor reduced-motion preferences.
  • Review color contrast and test key pages with automated and manual checks.
  • Include captions or equivalent descriptions for prerecorded video with audio.

Some third-party booking, ticketing, map, social-media or embedded services are provided by other organizations. We work to select accessible services and encourage their providers to address barriers, but their accessibility may be outside our direct control.

Reservation Assistance

Accessible room and booking help

If the online booking process presents a barrier, or if you need help identifying and reserving a room that meets your accessibility needs, please contact the hotel directly. A team member can explain the accessibility information available for the selected room and assist with the reservation.

Feedback

Report a barrier

If you have difficulty using this website, please contact the hotel connected with your stay or use our contact options. Tell us the page address, what you were trying to do, the problem you encountered, and the browser or assistive technology you were using. We will make reasonable efforts to provide the information or service through an accessible method.

Statement reviewed August 19, 2026.